Resi e cambi taglia

RIGHT OF WITHDRAWAL

Pursuant to art. 52 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the Customer may withdraw from the Conditions and therefore from the purchase contract for any reason, without the need to provide reasons and without any penalty, within 14 (fourteen) working days from the date of receipt of the products.

It is not possible to exercise the right of withdrawal for the purchase of socks, key rings and accessories or shoe cleaning products.

To exercise the right of withdrawal referred to in the previous article 5.1, the Customer must strictly send On/Off Wear a communication to this effect, within the deadlines indicated, to the following email address info@onoffwear.com attaching photos of the product in which the presence of the guarantee seal and the cleanliness of the sole are found.

The return is the responsibility of the customer.

In case of withdrawal, the Customer will have to send the products back to On/Off Wear at his own expense by choosing his trusted courier at the following address:

ON/OFF WEAR

VIA STEHLI, 120

21010 GERMIGNAGA VARESE (VA) ITALY

With clear indication of the order number on the front of the package.

If desired, On/Off Wear can arrange return collection. The expense will be deducted from the refund with an additional cost of €10.

*option can only be activated for orders placed in Italy.

In case of returns from abroad On/Off Wear can organize the collection subject to acceptance by the customer of the shipping price.

The goods must be returned intact, complete with all their parts and in the original packaging (envelopes and packages), kept and possibly used for the time strictly necessary to establish and verify their nature, characteristics and size, according to normal diligence, without signs of wear or dirt, in compliance with the following conditions:

The right of withdrawal may apply to the product purchased in its entirety; in fact, it is not possible to exercise withdrawal only on part of the purchased product (e.g. accessories, complements, etc...

2. For withdrawal to be possible, the product must be CLEAN, intact and returned in the original packaging (which must also be intact) COMPLETE WITH WARRANTY SEAL. NB: Please test the shoes by placing them on a clean carpet. We do not accept returns of shoes that return to the store with signs of wear and dirt and will be returned to the sender. On/Off Wear reserves the right to cover shipping costs. Furthermore, the user must pay attention when packaging the product to be returned: if it arrives damaged due to inadequate packaging, On/Off Wear reserves the right to refuse the return.

3. Shipping costs (and any customs charges, if applicable) for returning the goods will be the sole responsibility of the Customer, even in the event of refusal of the shipment by the Customer.

4. Any customs costs incurred by On/Off Wear for returns from NON-EEC countries will be deducted from the refund of the return.

5. The shipment, until the receipt is confirmed in the warehouse indicated by On/Off Wear, is under the complete responsibility of the customer.

WE STRONGLY ADVISE THE USE OF ITALIAN POST TO SHIPPING RETURNS AS THEY DO NOT RESPECT THE STORE OPENING HOURS AND PUT THE PARCELS IN STOCK.

6. In the event of damage to the goods during transport, ON/OFF will notify the Customer, to allow him to promptly file a complaint against the courier he has chosen and obtain the relevant refund.

7. On/Off Wear will not be responsible in any way for damage, theft or loss occurring during or in any case resulting from the return shipment.

8. The prices on the site may vary over time (due to promotions and/or sales), the valid price is always the one indicated at the time of purchase. It is not possible to request a refund of the difference between the price at the time of the order and the price at another time for the same product.

Once the return has been received, On/Off Wear will refund the Customer within fourteen working days

In the event of a return made independently by the customer, the entire amount paid at the time of ordering.

If On/Off wear collects the return package from the customer's home, the cost of €10 will be deducted from the refund amount.

Any customs charges incurred by On/Off Wear for returns from non-EEC countries will be retained at the time of reimbursement.

The refund will be made using the same method with which you made the payment at the time of the order.

In any case, the Customer will lose the right of withdrawal in cases where On/Off Wear ascertains that:

the returned product and/or its accessories, and/or its packaging are not intact or if the guarantee seal has been removed;

*the product is not in the condition in which it was shipped at the time of the order.

*the product is missing its external packaging and/or the original internal packaging;

*the product is missing integral elements and/or accessories (e.g. closures, laces, buckles, etc.).

In the event of forfeiture of the right of withdrawal, On/Off Wear will return the purchased product to the sender, charging the shipping costs to the sender.

PLEASE NOTE

IT IS NOT POSSIBLE TO RETURN ITEMS PURCHASED ON THE OCCASION OF EXCEPTIONAL PROMOTIONAL OFFERS: SALES WITH DISCOUNT PERCENTAGES EQUAL TO OR ABOVE 50%, 3X2 PROMOTION, OUT OF EVERYTHING

EXCHANGE SERVICE

If the customer wishes to replace the number of the purchased item, after checking its availability, On/Off will carry out the Exchange Service at its own expense, only once for each order.

The GLS Exchange service consists of collecting the package to be returned at the same time as the delivery of the item with the correct number.

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